30 Birthday Ideas FAQ's

FAQ's about Cancellations or Refund

Can i change or cancel my order after it is placed?

You can cancel or change your order within 48 hours of placing your order. After that 24 hour period we will not be able to make a change or cancellation. In your refund you will only be refunded 70% of the total amount of your order.

How long will it take to recieve my refund?

You will be able to receive a refund within 24 hours of reporting the problem with your package.

FAQ's about Customer Guarantee

What can i do if my order doesn’t arrive on time?

In case your order does not arrive on time, you can contact us first, so that we can rectify the tracking of your order. If in the case it does not arrive on time, we will be able to return 70% of your refund in the next 24 hours.In order for this not to happen, it is necessary to place your order 10 working days before your event, or consult another express shipping service.

What if something is missing from my order on arrive damaged?

If your order arrives damaged or is lost in transit, you will need to contact us and let us know the situation with your package.Once we have proof that your package is damaged or missing something, we will give you a 100% refund.

Where can I find the privacy policy?

Our privacy policy can be found in the footer of the page or directly by clicking here.

FAQ's about Shipping

Do you ship internationally?

At the moment we only ship nationally in the united states.

How do i check the status of my order?

Once your order is in the Shipping Company, we will send you an email with the tracking number.

What shipping option are available?

We ship via FedEx Ground or USPS. If you require another courier service or express shipment, please let us know. If you want to know more details about our shipping services clicking here.

FAQ's about Payments

What payment option are available?

We use Stripe payment method.

FAQ's about Personalized Products

How do i personalized my item?

When you have logged in to pay for your item, you will need to add the following information in the customization box:

  • Name of the birthday boy or girl
  • Age of the birthday boy or girl
  • Date of the birthday party

FAQ's about Production and Shipping Times

How much time does it take for printed items to arrive?

When you place your order, the package will arrive at its destination within 5 to 10 days after production.

What is the production process for the customized items?

Step 1. When you have logged in to pay for your item, you will need to add the following information in the customization box:

  • Name of the birthday boy or girl
  • Age of the birthday boy or girl
  • Date of the birthday party

Step 2. We will start working on your custom design and when we have it ready we will send you a sample. This sample needs to have your approval, or if you require changes you must let us know.

Step 3. Once the design is approved, it will be sent to production and you will receive it within 5 to 10 days.

IMPORTANT 

You must approve the design of your order before sending it to print. If you do not respond and approve the design, your package will not arrive on time. Cancellations and refunds in this situation may differ depending on the time it takes to respond.